Sellora understands what your customers mean, finds the right product and completes the sale-in Sinhala, English or Singlish. Even when your team is offline.
“Mata gift ekakata හොඳ Ceylon tea එකක් ඕන”
Powered by the latest AI models, grounded strictly in your catalogue and policies. It never invents products, prices, or promises.
Warm, natural conversation - never argues, never gets tired. Recommends the right products, suggests alternatives when something is out of stock, and gently closes the sale.
Detects the language of every message and replies in kind - real spoken Sinhala, not machine translation. A "hi" is never mistaken for an English customer, and the tone stays soft and respectful, never blunt.
Customers love voice messages. Sellora transcribes and answers them like any text - no "please type your message".
A customer sends a photo of what they want; Sellora identifies it, finds it in your catalogue, and offers the exact item - or the closest match you stock. Photos are never stored.
Asks for name, phone and address in one message, shows a full summary, and confirms exactly once - no asking twice. Order numbers are real, never invented.
Most chats start from a Facebook or Instagram ad. Sellora reads the ad the customer tapped, answers about that product immediately, and shows you which ads actually produce orders.
You choose what you accept; the bot offers only that, shares your account details only to customers who pick transfer, and never asks for card, PIN or OTP details.
Stock is deducted the moment an order ships and restored if it is cancelled. Low-stock alerts before you sell out.
Every recommendation arrives with the product photo and price. Uploads are standardized for reliable storage and fast delivery without cropping or stretching the product.
Growth includes a branded light-and-dark storefront with your logo, colours and favicon. Customers can browse, use the cart and direct checkout, continue a product-specific order in WhatsApp, and track any order they placed.
Upset customer? Refund question? Sellora apologises once and alerts your team. Reply yourself from the dashboard - the bot pauses for that chat until you hand it back.
Confirmed, shipped, delivered - every update goes out in the language that customer actually chats in, with the courier tracking number attached.
A Track order page on your storefront answers "where is my parcel?" before anyone asks you. The customer enters the order number and their phone; both must match, and the address is never shown.
Export the day's orders as the CSV, Excel or PDF sheet your courier already accepts - name, address, two phone numbers, price, quantity, SKUs and delivery charge - or build your own template with the columns they ask for.
A customer who picked products and went quiet gets one gentle follow-up naming what they chose - never at 2am, never twice, never after they said stop.
Set your opening hours and the bot stops promising same-day delivery at midnight - or replies with your away message instead. Overnight shifts supported.
The free Android app pings you for every new order, low-stock product, customer asking for a person, and billing reminder. Move orders along, answer chats and switch products on or off from anywhere.
We handle the WhatsApp and AI setup. You add your products. Customers start buying.
Your business number is linked to Sellora via the official WhatsApp Business API - fully approved by Meta.
Import your catalogue from a spreadsheet or add products with photos, prices and stock. Set your delivery charge, payment methods and FAQs once.
Every message gets an instant, natural answer in the customer's language - with photos, prices, and availability.
Confirmed orders land in your dashboard. Ship with one click - stock updates and the customer is notified automatically.
Sellora detects each message's language automatically and mirrors it - including romanized Singlish, the way people actually type on WhatsApp. When it isn't clear, it answers in Sinhala, because that is what your customers speak.
Everything the bot sells, you control - from any device, desktop or mobile.
The Sellora Android app gives owners and staff the essentials on the go, and tells you the moment something needs you.
Free with every plan. Direct download - no Play Store account needed. iPhone: use the web dashboard in Safari for now.
API keys and WhatsApp tokens are AES-256 encrypted at rest and never shown to anyone - not even in the admin panel.
Every change - every price edit, stock update, and order action - is recorded immutably with who, what, and when.
Each store’s products, orders, and chats are fully separated. Your data is yours alone.
Signed WhatsApp webhooks, role-based access, session protection, and rate limiting throughout.
One recovered missed customer usually covers the month. Start with a free trial - no card needed.
Every package includes secure onboarding, an official WhatsApp Business API connection, configurable business hours, payment settings and multilingual order notifications.
Packages that include the branded hosted storefront list it in their features above, together with their product, image and user limits. Every package includes WhatsApp selling, orders, payments, stock and the core dashboard.
Yes - a free Android app for owners and staff, included with every plan. Sign in with your dashboard login to see orders, chats, products and billing, and get push notifications for new orders, low stock, customers asking for a person, and billing reminders. It is a direct download rather than a Play Store listing; the link is above and inside your dashboard. iPhone users can use the web dashboard in Safari for now.
You can use your existing business number or a new one. We connect it through the official WhatsApp Business (Cloud) API, approved by Meta - no unofficial tools, no ban risk.
No. Sellora only answers from your actual catalogue and FAQs. If something isn’t there, it says so honestly and suggests the closest real alternative - it never invents products, prices, or delivery promises.
The bot never argues. It apologises once and alerts your team on WhatsApp instantly. You can reply to that customer yourself from the dashboard - the bot stays quiet on that chat until you hand it back - and record the return and refund against the order.
That is exactly the case it is built for. When someone taps your ad and WhatsApp opens, Sellora reads which ad it was and answers about that product straight away - even if their first message is just "hi". Your dashboard then shows how many orders and how much revenue each ad produced.
You choose: cash on delivery, bank transfer, or both. The bot offers only what you accept and shares your account details only with customers who choose transfer. It never asks for card numbers, PINs or OTPs. Your team marks an order paid in the dashboard when the money arrives.
WhatsApp only delivers a normal message within 24 hours of the customer's last one - that is Meta's rule, not ours. Inside that window the dashboard shows how long you have left. Outside it, Sellora uses one of your Meta-approved templates, and broadcasts always skip anyone who replied STOP.
Yes - the bot collects the name, phone number, and delivery address, shows a full order summary, and places the order only after the customer explicitly confirms. They can also check status or cancel a pending order right in the chat.
Yes. Your storefront has a Track order page. The customer enters the order number (or the courier tracking number you saved) together with the phone number on the order and sees the status history, courier, tracking number, items and total. It works for WhatsApp, website and manually entered orders alike. Both details must match, lookups are rate limited, and the delivery address and phone numbers are never displayed.
Yes. From Orders, export the filtered list as a courier delivery sheet in CSV, Excel or PDF. The built-in layout uses the columns most Sri Lankan couriers accept - name, address, tp_1, tp_2, price, qty, item_code, delivery - with phone numbers written the local way. If a courier needs different columns or headings, create a template once in Settings and reuse it every day. Sinhala names and addresses can be converted to Singlish for couriers who cannot read Sinhala.
The bot never oversells: availability is checked at order time, stock is deducted when you mark an order shipped, and restored automatically if a shipped order is cancelled.
Photos are analysed on the spot and never saved. Voice-note audio is never stored either - only the text transcript stays in the conversation history, like any other message.
Typically 1–3 days: we connect your WhatsApp number and configure the AI; you add products and policies. Most stores answer their first AI-handled customer the same week.
Every unanswered WhatsApp message is a sale walking away. Put Sellora on your number this week - we'll set everything up for you.
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